Fowlers Logo

PDI Workshop Team Leader

 

As one of the largest multi-franchise motorcycle retailers in the UK, Fowlers Motorcycles is seeking to appoint an energetic and skilled individual to join our Workshop

THE ROLE:

Reporting to the Service Manager as a member of the department’s leadership team, the purpose of the role of the PDI Workshop Team Leader is to support the team with technical advice and problem-solving, and to assist in optimizing efficiency and quality of work. You will also be a productive technician as required, with time allocated to enable the team-support elements of your role. Providing first-class service to customers is essential.

KEY RESPONSIBILITIES:

  • Workshop control for the PDI department, responsible for maximising productivity and efficiency through effective job loading and parts supply.

  • Key point of liaison with internal customers.

  • Assist the technicians in diagnosing and resolving issues as needed.

  • Delegate technical support to other technicians according to their skill set.

  • Identify and report technicians’ training needs and opportunities to the Service Manager.

  • Identify and report any opportunities to the Service Manager which may enable increased efficiencies and quality of work within the team.

  • Assist individual team members by providing one-to-one coaching to improve speed and quality of workmanship.

  • Notify your line manager of any personal or work issues within the team which may affect an individual’s and/or your team’s performance or well-being.

  • Support the wider team including Reception, Warranty and Parts.

  • Provide feedback from the team to management.

  • Ensure that the team is always courteous and helpful with customers, visitors, and co-workers.

SKILLS & QUALIFICATIONS:

  • Fully qualified MOT technician with a minimum of 10 years’ experience.

  • Extensive riding experience to be able to accurately diagnose faults on road tests.

  • Knowledge of a wide range of manufacturers.

  • Strong leadership skills, with the ability to advocate both for the team and management.

  • A good communicator, who is proficient in spoken and written English.

  • A proactive team player with good customer service and problem-solving skills.

  • Ability to remain calm under pressure and demonstrate a consistently professional demeanour.

  • Skilled in building first-rate interpersonal relationships.

  • Self-motivated and able to work autonomously.

THE POSITION OFFERS:

  • A very competitive basic salary + a monthly commission scheme*

  • Company pension scheme + free life insurance*

  • Free private healthcare*

  • Free parking subject to availability*

  • Free and confidential employee assistance program and well-being portal*

  • Subsidized staff canteen*

  • All necessary training will be provided, including but not limited to manufacturers’ products, finance, consumer law, customer service, data protection, etc.

INTERESTED?

To take the first step in joining us, please send your CV and cover letter to [email protected]


*Subject to eligibility and / or terms & conditions