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Service Advisor

 

As one of the largest multi-franchise motorcycle retailers in the UK, Fowlers Motorcycles is seeking to appoint an experienced and energetic individual with a mature attitude to join our Service Team

THE ROLE:

To deliver the highest standards of customer service, and to deal with customer queries discreetly, tactfully, and sensitively in order to exceed their expectations. You will work as part of a team of Advisors and Technicians to schedule workloads, while providing timescales and costings to customers, and ensuring that customers are confident of receiving best-in-class workmanship and first-rate service.

SKILLS & QUALIFICATIONS:

  • The desire and ability to deliver exceptional customer service, and to be an outstanding ’ambassador‘ for Fowlers

  • A minimum of 2 GCSEs in Maths and English, grades A to C, or 9 to 5, or equivalent

  • A technical appreciation of, and/or enthusiasm about, motorcycles and scooters is a significant asset

  • An excellent communicator who is fluent in spoken and written English

  • A friendly, outgoing, approachable, diplomatic, and professional manner

  • You are expected to be prepared to uphold the highest standards of integrity and discretion

  • The ability to use your initiative intelligently, whilst observing company guidelines and procedures

  • Computer literate, numerate and accurate

  • A good team player, who also benefits from an energetic and flexible approach

THE POSITION OFFERS:

  • A very competitive basic salary + a monthly commission scheme*

  • Company pension scheme + free life insurance*

  • Free private healthcare*

  • Free parking subject to availability*

  • Free and confidential employee assistance program and well-being portal*

  • Subsidized staff canteen*

  • All necessary training is provided, including systems, consumer law & care, customer service, payment security and data protection

INTERESTED?

To take the first step in joining us, please send your CV and cover letter to [email protected]


*Subject to eligibility and / or terms & conditions